We take your complaints very seriously
Tyndel Solicitors aim to provide a high standard legal service to all our clients. While it remains our utmost intention to avoid fault, we understand that things can go wrong sometimes. We endeavor to deal with it promptly and efficiently as soon as we are made aware of it. We also learn from it and use it to improve our service.
Do you have a complaint?
As must have been stated in our clients care letter, please contact the solicitor that dealt with your matter or the supervisor. These details can be found in our engagement letter which you received at the onset. We can deal with your complaint by phone in the first instance, by letter or email, as you prefer.
If you wish to address someone else, please contact our Practice Manager.
Steps we take to resolve your complaint1. If your complaint cannot be resolved after your initial contact, we shall send acknowledgement letter to you and enclose a complaint form. The complaint can be escalated immediately we receive the form back by sending it to the Practice Manager.
ContactsPractice Manager: Tyndel Ezechi
Email:[email protected]Legal Ombudsman: Legal Ombudsman
Meet Us in Person at:
182 - 184 High Street North